Knowledgebase

• Prepayment:  It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which the Services are provided. Subject to applicable laws, rules and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.
• Auto Renewal:  Unless otherwise provided, you agree that until and unless you notify us of your desire to cancel the Services, you may be billed, but we are not required to bill you, automatically and on a recurring basis to avoid any interruption to your Services. Services, using your credit card, Paypal, or other billing information on file with us.
• Advance Account:  If you have a credit balance, we will deduct it from your credit balance when you purchase products or services from us. If the credit balance is insufficient to process the order, the order may not be processed. Any negative balance in the Advance Account will be payable immediately. If you do not correct a negative balance in your account within 24 hours, we reserve the right to terminate the Services with immediate effect and without notice.
• Taxes:  Fees listed for the Services do not include applicable sales, use, income, excise or other taxes imposed by any taxing authority, unless otherwise provided. All applicable taxes will be added to your bill as a separate charge payable by you. All fees are non-refundable when paid unless otherwise stated.
• Late payment or non-payment: Any outstanding invoice may result in the suspension or termination of the Services. Access to the account will not be restored until payment has been received. You have SEVEN (7) days from the due date to pay the outstanding amount owed for a service, others will be charged a fee for late payment of your services. After THIRTY (30) days, your service data will be permanently deleted and cannot be restored. If you do not pay the fees as specified herein, we may suspend or terminate your account and pursue collection costs incurred by the Company, including, without limitation, any arbitration and legal fees and reasonable attorneys' fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
• Dedicated Servers/VPS:  These Services do not have extensions in their renewal dates, if one or more Dedicated Servers or VPS are suspended due to non-payment, the reconnection for each one will be $10.00 USD.
  Dedicated Servers or VPS are subject to being reclaimed and all content removed if you fail to make a payment on time. You have five (5) days from the due date to pay the outstanding amount due. After five (5) days, the data on the Dedicated Server or VPS will be permanently deleted and cannot be restored.
• Domain payments: Domain  registrations. Refunds will not be given once a domain is registered.
• Domain renewals:  You can manage domain renewals in your control panel. Domain renewal notices are provided as a courtesy reminder and we are not responsible for failure to renew a domain or notification of a domain renewal. Refunds will not be given once a domain is renewed.

FRAUD

• Bill Disputes:  It is a violation of this Agreement for you to misuse or fraudulently use credit/debit cards, electronic fund transfers, electronic checks, Paypal, or any other payment method. We may report such misuse or fraudulent use, as we determine in our sole discretion, to government and law enforcement authorities, credit reporting services, financial institutions, and/or credit card companies. If you have any questions about a charge on your account, please contact our billing department for assistance.
  Please note that when handling a dispute over a service, we will be required to suspend your services and not provide future subscriptions to other services until such dispute between you and us is resolved.

PRICES AND COUPONS

• Price Change:  The Company reserves the right to change prices, monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days' notice before charging you for any price change. It is your sole responsibility to periodically review the billing information provided by us through the user billing tool or through other communication methods, including notices sent or posted by us.
• Coupons:  Discounts and coupon codes are reserved for new accounts or new customers only and cannot be used toward the purchase of a domain registration unless otherwise specified. If you have previously registered with a particular domain, you will not be able to re-register for that domain with another coupon at a later date. Our sales department will review any account that violates these policies and appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid for the initial purchase and do not affect the renewal or recurring price.

MONEY BACK GUARANTEE

• Refunds: Refunds only apply to certain services such as: Streaming Audio/Video unit or reseller (SonicPanel, CentovaCast, AzuraCast, VoxHD, VDO Panel, MediaCP, VoxTV and Hosting.

CANCELLATIONS AND REFUNDS

• Refunds:  Only new accounts with less than 30 days of registration are eligible for a refund. If you previously had an account with us, canceled it and registered again, or opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. As well as certain services that qualify for a full or partial refund. In many cases, as a guarantee of its commitment to the client, the company manages the accreditation of credits in your account so that you can use it to renew or contract our services. Please note that these credits are not applicable to all of our services.
• Non-Refundable Products and Services:  Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fees (including, but not limited to, administrative fees and/or taxes) on Domain Registrations and transfers, dedicated servers, or products or services. such as Codeguard, SSL Digital Certificates, shared VPS hosting, SiteLock installation fees for custom software and/or any other Company product or service such as Android/iOS APP , Dedicated Servers, VPS or IPTV .
• Cancellation process:  You can terminate or cancel the Services from the Client Area. If you cancel the Services more than 30 days late, you are obligated to pay all fees and charges accrued prior to the effective date of such cancellation. If you request to suspend or cancel your customer account, your access to the Customer Area will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the purchased Services until the end of your prepaid term.

Please note that if you have pending orders in your account at the time you cancel your account, we will continue to process those orders as long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill orders, charges for such orders will be reversed and we reserve the right to cancel such orders.

We reserve the right to refuse or cancel any order within thirty (30) days of processing. In such case, we will refund the fees charged for the order.

• Termination: We may terminate your access to the Services, in whole or in part, including deletion or seizure of all files, content, and/or domain name registrations, without notice in the event that: (i) you fail to pay the fees due hereunder. to SACNET; (ii) violates the terms and conditions of this Agreement; (iii) your conduct may harm SACNET or others, subject SACNET or others to liability, or disrupt SACNET's business operations (as determined by SACNET in its sole discretion); (iv) is abusive to SACNET staff in any way; or (v) for any other legal reason, including to comply with applicable law, or as otherwise specified in this Agreement. In such event, SACNET will not refund any fees paid prior to such termination,

UPON TERMINATION OF SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES AND OTHER DATA MAY BE DELETED.

Shared hosting is designed to host most small business personal websites. To support this, we offer unmetered disk space, unmetered bandwidth, and unmetered websites on some of our plans.

Last Update: 06/27/2022